Error while trying to create Start Menu

I have been trying to install Autopsy 4.15.0 x64 and keep getting the error message ‘An error occurred while trying to create the directory: C:\ProgramData\Microsoft\Windows\Start Menu’. Has anyone else experienced this problem? Is there a solution?


Hello. I don’t believe this is an Autopsy issue but is something with Windows itself. Are you running with Admin privileges when you install Autopsy? Is it possible that you have a 3rd party application like Advanced SystemCare interfering with Windows’ ability to create that directory?

It’s possible you may just have to reset your ‘Start Menu’ directory permissions.

Yes, I’ve tried that but I believe you are likely to be right about it being more of a Windows issue. Thanks for your time!