Error while processing ost file

Running initial analysis of drive image. received message error while processing emailaddress.ost file. according to the provided inventory the user was running office Standard version 2019. Is there a known issue with office/outlook 2019 and Autopsy? Any recommendations for analyzing the ost files?

Can you supply the log file from the case to see if there are any messages to help debug the problem.

Kind regards.

Mark

WARNING: CDThorne@wyomingcat.com.ost-162792: Failed to create internal java-libpst PST file to parse:

Unable to find node: 97

com.pff.PSTException: Unable to find node: 97

com.pff.PSTFile.findBtreeItem(PSTFile.java:734)

com.pff.PSTFile.getDescriptorIndexNode(PSTFile.java:748)

com.pff.PSTFile.processNameToIdMap(PSTFile.java:200)

com.pff.PSTFile.(PSTFile.java:167)

org.sleuthkit.autopsy.thunderbirdparser.PstParser.open(PstParser.java:101)

org.sleuthkit.autopsy.thunderbirdparser.ThunderbirdMboxFileIngestModule.processPst(ThunderbirdMboxFileIngestModule.java:189)

org.sleuthkit.autopsy.thunderbirdparser.ThunderbirdMboxFileIngestModule.process(ThunderbirdMboxFileIngestModule.java:141)

org.sleuthkit.autopsy.ingest.FileIngestPipeline$PipelineModule.process(FileIngestPipeline.java:230)

org.sleuthkit.autopsy.ingest.FileIngestPipeline.process(FileIngestPipeline.java:129)

org.sleuthkit.autopsy.ingest.DataSourceIngestJob.process(DataSourceIngestJob.java:806)

org.sleuthkit.autopsy.ingest.FileIngestTask.execute(FileIngestTask.java:44)

org.sleuthkit.autopsy.ingest.IngestManager$ExecuteIngestJobTasksTask.run(IngestManager.java:926)

java.util.concurrent.Executors$RunnableAdapter.call(Executors.java:511)

java.util.concurrent.FutureTask.run(FutureTask.java:266)

java.util.concurrent.ThreadPoolExecutor.runWorker(ThreadPoolExecutor.java:1149)

java.util.concurrent.ThreadPoolExecutor$Worker.run(ThreadPoolExecutor.java:624)

java.lang.Thread.run(Thread.java:748)

2019-11-08 12:26:48.81 org.sleuthkit.autopsy.thunderbirdparser.ThunderbirdMboxFileIngestModule processPst

INFO: PSTParser failed to parse CDThorne@wyomingcat.com.ost

2019-11-08 12:26:48.81 org.sleuthkit.autopsy.thunderbirdparser.ThunderbirdMboxFileIngestModule processPst

INFO: Failed to delete temp file: CDThorne@wyomingcat.com.ost-162792