Autopsy 4.19.3 Case not opening

Autopsy Help
1

Hi, I don’t know what’s going on but each time I try to create or open a case I get this error

Screenshot_20221128_060210
Screenshot_20221128_060210838×801 27.2 KB

It doesn’t give any specifics on what the error is, and I tried to reset the windows. I heard that some errors you have to rename files but I don’t know which ones and what to rename them to. I can’t do anything other than go to the options which I left untouched.
If you need any other info, my laptop is running windows 11, and the processor is 12th Gen Intel(R) Core™ i5-1235U 1.30 GHz.

2

Can you check your logs for errors? Autopsy User Documentation: Troubleshooting

3

I did and I noticed on the troubleshooting you replied said something about a file “autopsy.log.0” which is in there, but there is also an “autopsy.log.0.lck”. Should I delete the autopsy.log.0? It doesn’t say anything else or what to do with it.

Screenshot_20221129_034237
Screenshot_20221129_034237981×769 61.3 KB

4

Can you post the autopsy.log.0 log file?

5

It’s a log file. Open autopsy.log.0 in notepad and look for lines that say “Error” or “SEVERE” and post them here. Or post the whole file as Mark suggested.

7
8

Are there other Autopsy.log files ie: Autopsy.log.1. if so can you post those?

9

Yes, there is and there are 9 more, I piled them in this hmtl file here
[Autopsy.logs.html](file:///C:/Users/swigg/Downloads/Autopsy.logs/Autopsy.logs.html)

10

The file did not come thru. can you put it somewhere it can be looked at?

12

I hope this works

13

So sorry for that! I hope this works, I made it so then you could comment on it if you want to.

14

If you go to this directory in file explorer C:\Users\swigg\Downloads\Digital Forensics Work Folder\c13 you should see several folders and some files. One file is named autopsy.db. Another file has the file extension of aut. There should be a folder named logs. The logs are named similar to the logs from before. So you have those logs and if you do can you post them.

15

Yes, there’s only one.

2022-11-28 18:04:34.803 org.sleuthkit.autopsy.casemodule.Case openAsCurrentCase
SEVERE: Error opening c13 (c13_20221128_180433) in C:\Users\swigg\Downloads\Digital Forensics Work Folder\c13 as the current case
org.sleuthkit.autopsy.casemodule.CaseActionException: 3
org.sleuthkit.autopsy.casemodule.Case.doOpenCaseAction(Case.java:2199)
org.sleuthkit.autopsy.casemodule.Case.openAsCurrentCase(Case.java:1105)
org.sleuthkit.autopsy.casemodule.Case.createAsCurrentCase(Case.java:835)
org.sleuthkit.autopsy.casemodule.NewCaseWizardAction$1.doInBackground(NewCaseWizardAction.java:89)
org.sleuthkit.autopsy.casemodule.NewCaseWizardAction$1.doInBackground(NewCaseWizardAction.java:77)
javax.swing.SwingWorker$1.call(SwingWorker.java:295)
java.util.concurrent.FutureTask.run(FutureTask.java:266)
javax.swing.SwingWorker.run(SwingWorker.java:334)
java.util.concurrent.ThreadPoolExecutor.runWorker(ThreadPoolExecutor.java:1149)
java.util.concurrent.ThreadPoolExecutor$Worker.run(ThreadPoolExecutor.java:624)
java.lang.Thread.run(Thread.java:748)
java.util.concurrent.ExecutionException: java.lang.ArrayIndexOutOfBoundsException: 3
org.sleuthkit.autopsy.casemodule.Case.doOpenCaseAction(Case.java:2199)
org.sleuthkit.autopsy.casemodule.Case.openAsCurrentCase(Case.java:1105)
org.sleuthkit.autopsy.casemodule.Case.createAsCurrentCase(Case.java:835)
org.sleuthkit.autopsy.casemodule.NewCaseWizardAction$1.doInBackground(NewCaseWizardAction.java:89)
org.sleuthkit.autopsy.casemodule.NewCaseWizardAction$1.doInBackground(NewCaseWizardAction.java:77)
javax.swing.SwingWorker$1.call(SwingWorker.java:295)
java.util.concurrent.FutureTask.run(FutureTask.java:266)
javax.swing.SwingWorker.run(SwingWorker.java:334)
java.util.concurrent.ThreadPoolExecutor.runWorker(ThreadPoolExecutor.java:1149)
java.util.concurrent.ThreadPoolExecutor$Worker.run(ThreadPoolExecutor.java:624)
java.lang.Thread.run(Thread.java:748)
java.lang.ArrayIndexOutOfBoundsException: 3
org.sleuthkit.autopsy.casemodule.Case.doOpenCaseAction(Case.java:2199)
org.sleuthkit.autopsy.casemodule.Case.openAsCurrentCase(Case.java:1105)
org.sleuthkit.autopsy.casemodule.Case.createAsCurrentCase(Case.java:835)
org.sleuthkit.autopsy.casemodule.NewCaseWizardAction$1.doInBackground(NewCaseWizardAction.java:89)
org.sleuthkit.autopsy.casemodule.NewCaseWizardAction$1.doInBackground(NewCaseWizardAction.java:77)
javax.swing.SwingWorker$1.call(SwingWorker.java:295)
java.util.concurrent.FutureTask.run(FutureTask.java:266)
javax.swing.SwingWorker.run(SwingWorker.java:334)
java.util.concurrent.ThreadPoolExecutor.runWorker(ThreadPoolExecutor.java:1149)
java.util.concurrent.ThreadPoolExecutor$Worker.run(ThreadPoolExecutor.java:624)
java.lang.Thread.run(Thread.java:748)
2022-11-28 18:04:34.838 org.sleuthkit.autopsy.casemodule.NewCaseWizardAction$1 done
SEVERE: Error creating case c13
java.util.concurrent.ExecutionException: org.sleuthkit.autopsy.casemodule.CaseActionException: 3
java.util.concurrent.FutureTask.report(FutureTask.java:122)
java.util.concurrent.FutureTask.get(FutureTask.java:192)
javax.swing.SwingWorker.get(SwingWorker.java:602)
org.sleuthkit.autopsy.casemodule.NewCaseWizardAction$1.done(NewCaseWizardAction.java:113)
javax.swing.SwingWorker$5.run(SwingWorker.java:737)
javax.swing.SwingWorker$DoSubmitAccumulativeRunnable.run(SwingWorker.java:832)
sun.swing.AccumulativeRunnable.run(AccumulativeRunnable.java:112)
javax.swing.SwingWorker$DoSubmitAccumulativeRunnable.actionPerformed(SwingWorker.java:842)
javax.swing.Timer.fireActionPerformed(Timer.java:313)
javax.swing.Timer$DoPostEvent.run(Timer.java:245)
java.awt.event.InvocationEvent.dispatch(InvocationEvent.java:311)
java.awt.EventQueue.dispatchEventImpl(EventQueue.java:758)
java.awt.EventQueue.access$500(EventQueue.java:97)
java.awt.EventQueue$3.run(EventQueue.java:709)
java.awt.EventQueue$3.run(EventQueue.java:703)
java.security.AccessController.doPrivileged(Native Method)
java.security.ProtectionDomain$JavaSecurityAccessImpl.doIntersectionPrivilege(ProtectionDomain.java:74)
java.awt.EventQueue.dispatchEvent(EventQueue.java:728)
org.netbeans.core.TimableEventQueue.dispatchEvent(TimableEventQueue.java:136)
java.awt.EventDispatchThread.pumpOneEventForFilters(EventDispatchThread.java:205)
java.awt.EventDispatchThread.pumpEventsForFilter(EventDispatchThread.java:116)
java.awt.EventDispatchThread.pumpEventsForHierarchy(EventDispatchThread.java:105)
java.awt.EventDispatchThread.pumpEvents(EventDispatchThread.java:101)
java.awt.EventDispatchThread.pumpEvents(EventDispatchThread.java:93)
java.awt.EventDispatchThread.run(EventDispatchThread.java:82)
org.sleuthkit.autopsy.casemodule.CaseActionException: 3
java.util.concurrent.FutureTask.report(FutureTask.java:122)
java.util.concurrent.FutureTask.get(FutureTask.java:192)
javax.swing.SwingWorker.get(SwingWorker.java:602)
org.sleuthkit.autopsy.casemodule.NewCaseWizardAction$1.done(NewCaseWizardAction.java:113)
javax.swing.SwingWorker$5.run(SwingWorker.java:737)
javax.swing.SwingWorker$DoSubmitAccumulativeRunnable.run(SwingWorker.java:832)
sun.swing.AccumulativeRunnable.run(AccumulativeRunnable.java:112)
javax.swing.SwingWorker$DoSubmitAccumulativeRunnable.actionPerformed(SwingWorker.java:842)
javax.swing.Timer.fireActionPerformed(Timer.java:313)
javax.swing.Timer$DoPostEvent.run(Timer.java:245)
java.awt.event.InvocationEvent.dispatch(InvocationEvent.java:311)
java.awt.EventQueue.dispatchEventImpl(EventQueue.java:758)
java.awt.EventQueue.access$500(EventQueue.java:97)
java.awt.EventQueue$3.run(EventQueue.java:709)
java.awt.EventQueue$3.run(EventQueue.java:703)
java.security.AccessController.doPrivileged(Native Method)
java.security.ProtectionDomain$JavaSecurityAccessImpl.doIntersectionPrivilege(ProtectionDomain.java:74)
java.awt.EventQueue.dispatchEvent(EventQueue.java:728)
org.netbeans.core.TimableEventQueue.dispatchEvent(TimableEventQueue.java:136)
java.awt.EventDispatchThread.pumpOneEventForFilters(EventDispatchThread.java:205)
java.awt.EventDispatchThread.pumpEventsForFilter(EventDispatchThread.java:116)
java.awt.EventDispatchThread.pumpEventsForHierarchy(EventDispatchThread.java:105)
java.awt.EventDispatchThread.pumpEvents(EventDispatchThread.java:101)
java.awt.EventDispatchThread.pumpEvents(EventDispatchThread.java:93)
java.awt.EventDispatchThread.run(EventDispatchThread.java:82)
java.util.concurrent.ExecutionException: java.lang.ArrayIndexOutOfBoundsException: 3
java.util.concurrent.FutureTask.report(FutureTask.java:122)
java.util.concurrent.FutureTask.get(FutureTask.java:192)
javax.swing.SwingWorker.get(SwingWorker.java:602)
org.sleuthkit.autopsy.casemodule.NewCaseWizardAction$1.done(NewCaseWizardAction.java:113)
javax.swing.SwingWorker$5.run(SwingWorker.java:737)
javax.swing.SwingWorker$DoSubmitAccumulativeRunnable.run(SwingWorker.java:832)
sun.swing.AccumulativeRunnable.run(AccumulativeRunnable.java:112)
javax.swing.SwingWorker$DoSubmitAccumulativeRunnable.actionPerformed(SwingWorker.java:842)
javax.swing.Timer.fireActionPerformed(Timer.java:313)
javax.swing.Timer$DoPostEvent.run(Timer.java:245)
java.awt.event.InvocationEvent.dispatch(InvocationEvent.java:311)
java.awt.EventQueue.dispatchEventImpl(EventQueue.java:758)
java.awt.EventQueue.access$500(EventQueue.java:97)
java.awt.EventQueue$3.run(EventQueue.java:709)
java.awt.EventQueue$3.run(EventQueue.java:703)
java.security.AccessController.doPrivileged(Native Method)
java.security.ProtectionDomain$JavaSecurityAccessImpl.doIntersectionPrivilege(ProtectionDomain.java:74)
java.awt.EventQueue.dispatchEvent(EventQueue.java:728)
org.netbeans.core.TimableEventQueue.dispatchEvent(TimableEventQueue.java:136)
java.awt.EventDispatchThread.pumpOneEventForFilters(EventDispatchThread.java:205)
java.awt.EventDispatchThread.pumpEventsForFilter(EventDispatchThread.java:116)
java.awt.EventDispatchThread.pumpEventsForHierarchy(EventDispatchThread.java:105)
java.awt.EventDispatchThread.pumpEvents(EventDispatchThread.java:101)
java.awt.EventDispatchThread.pumpEvents(EventDispatchThread.java:93)
java.awt.EventDispatchThread.run(EventDispatchThread.java:82)
java.lang.ArrayIndexOutOfBoundsException: 3
java.util.concurrent.FutureTask.report(FutureTask.java:122)
java.util.concurrent.FutureTask.get(FutureTask.java:192)
javax.swing.SwingWorker.get(SwingWorker.java:602)
org.sleuthkit.autopsy.casemodule.NewCaseWizardAction$1.done(NewCaseWizardAction.java:113)
javax.swing.SwingWorker$5.run(SwingWorker.java:737)
javax.swing.SwingWorker$DoSubmitAccumulativeRunnable.run(SwingWorker.java:832)
sun.swing.AccumulativeRunnable.run(AccumulativeRunnable.java:112)
javax.swing.SwingWorker$DoSubmitAccumulativeRunnable.actionPerformed(SwingWorker.java:842)
javax.swing.Timer.fireActionPerformed(Timer.java:313)
javax.swing.Timer$DoPostEvent.run(Timer.java:245)
java.awt.event.InvocationEvent.dispatch(InvocationEvent.java:311)
java.awt.EventQueue.dispatchEventImpl(EventQueue.java:758)
java.awt.EventQueue.access$500(EventQueue.java:97)
java.awt.EventQueue$3.run(EventQueue.java:709)
java.awt.EventQueue$3.run(EventQueue.java:703)
java.security.AccessController.doPrivileged(Native Method)
java.security.ProtectionDomain$JavaSecurityAccessImpl.doIntersectionPrivilege(ProtectionDomain.java:74)
java.awt.EventQueue.dispatchEvent(EventQueue.java:728)
org.netbeans.core.TimableEventQueue.dispatchEvent(TimableEventQueue.java:136)
java.awt.EventDispatchThread.pumpOneEventForFilters(EventDispatchThread.java:205)
java.awt.EventDispatchThread.pumpEventsForFilter(EventDispatchThread.java:116)
java.awt.EventDispatchThread.pumpEventsForHierarchy(EventDispatchThread.java:105)
java.awt.EventDispatchThread.pumpEvents(EventDispatchThread.java:101)
java.awt.EventDispatchThread.pumpEvents(EventDispatchThread.java:93)
java.awt.EventDispatchThread.run(EventDispatchThread.java:82)
2022-11-28 18:04:36.267 org.sleuthkit.autopsy.coreutils.FileUtil deleteDir
WARNING: Failed to delete file C:\Users\swigg\Downloads\Digital Forensics Work Folder\c13\autopsy.db
2022-11-28 18:04:36.268 org.sleuthkit.autopsy.coreutils.FileUtil deleteDir
WARNING: Failed to delete file C:\Users\swigg\Downloads\Digital Forensics Work Folder\c13\Log\autopsy.log.0
2022-11-28 18:04:36.269 org.sleuthkit.autopsy.coreutils.FileUtil deleteDir
WARNING: Failed to delete the empty directory at C:\Users\swigg\Downloads\Digital Forensics Work Folder\c13\Log
2022-11-28 18:04:36.269 org.sleuthkit.autopsy.coreutils.FileUtil deleteDir
WARNING: Failed to delete the empty directory at C:\Users\swigg\Downloads\Digital Forensics Work Folder\c13
2022-11-28 18:04:54.284 org.sleuthkit.autopsy.casemodule.CasePreferences
SEVERE: No current case open.
org.sleuthkit.autopsy.casemodule.NoCurrentCaseException: Cannot get the current case; there is no case open!
org.sleuthkit.autopsy.casemodule.Case.getCurrentCaseThrows(Case.java:916)
org.sleuthkit.autopsy.casemodule.CasePreferences.(CasePreferences.java:64)
org.sleuthkit.autopsy.corecomponents.ViewPreferencesPanel.load(ViewPreferencesPanel.java:99)
org.sleuthkit.autopsy.corecomponents.ViewPreferencesPanelController.update(ViewPreferencesPanelController.java:50)
org.netbeans.modules.options.CategoryModel$Category.update(CategoryModel.java:369)
org.netbeans.modules.options.OptionsPanel.setCurrentCategory(OptionsPanel.java:235)
org.netbeans.modules.options.OptionsPanel.access$300(OptionsPanel.java:100)
org.netbeans.modules.options.OptionsPanel$CategoryButton.mouseReleased(OptionsPanel.java:1201)
java.awt.Component.processMouseEvent(Component.java:6539)
javax.swing.JComponent.processMouseEvent(JComponent.java:3324)
java.awt.Component.processEvent(Component.java:6304)
java.awt.Container.processEvent(Container.java:2239)
java.awt.Component.dispatchEventImpl(Component.java:4889)
java.awt.Container.dispatchEventImpl(Container.java:2297)
java.awt.Component.dispatchEvent(Component.java:4711)
java.awt.LightweightDispatcher.retargetMouseEvent(Container.java:4904)
java.awt.LightweightDispatcher.processMouseEvent(Container.java:4535)
java.awt.LightweightDispatcher.dispatchEvent(Container.java:4476)
java.awt.Container.dispatchEventImpl(Container.java:2283)
java.awt.Window.dispatchEventImpl(Window.java:2746)
java.awt.Component.dispatchEvent(Component.java:4711)
java.awt.EventQueue.dispatchEventImpl(EventQueue.java:760)
java.awt.EventQueue.access$500(EventQueue.java:97)
java.awt.EventQueue$3.run(EventQueue.java:709)
java.awt.EventQueue$3.run(EventQueue.java:703)
java.security.AccessController.doPrivileged(Native Method)
java.security.ProtectionDomain$JavaSecurityAccessImpl.doIntersectionPrivilege(ProtectionDomain.java:74)
java.security.ProtectionDomain$JavaSecurityAccessImpl.doIntersectionPrivilege(ProtectionDomain.java:84)
java.awt.EventQueue$4.run(EventQueue.java:733)
java.awt.EventQueue$4.run(EventQueue.java:731)
java.security.AccessController.doPrivileged(Native Method)
java.security.ProtectionDomain$JavaSecurityAccessImpl.doIntersectionPrivilege(ProtectionDomain.java:74)
java.awt.EventQueue.dispatchEvent(EventQueue.java:730)
org.netbeans.core.TimableEventQueue.dispatchEvent(TimableEventQueue.java:136)
java.awt.EventDispatchThread.pumpOneEventForFilters(EventDispatchThread.java:205)
java.awt.EventDispatchThread.pumpEventsForFilter(EventDispatchThread.java:116)
java.awt.EventDispatchThread.pumpEventsForHierarchy(EventDispatchThread.java:105)
java.awt.EventDispatchThread.pumpEvents(EventDispatchThread.java:101)
java.awt.EventDispatchThread.pumpEvents(EventDispatchThread.java:93)
java.awt.EventDispatchThread.run(EventDispatchThread.java:82)
2022-11-28 18:04:54.348 org.sleuthkit.autopsy.corecomponents.DataContentViewerHex
INFO: Created HexView instance: org.sleuthkit.autopsy.corecomponents.DataContentViewerHex[,0,0,0x0,invalid,layout=javax.swing.GroupLayout,alignmentX=0.0,alignmentY=0.0,border=,flags=9,maximumSize=,minimumSize=,preferredSize=java.awt.Dimension[width=100,height=58]]
2022-11-28 18:04:54.81 org.sleuthkit.autopsy.contentviewers.MediaFileViewer
INFO: Created MediaView instance: org.sleuthkit.autopsy.contentviewers.MediaFileViewer[,0,0,0x0,invalid,layout=java.awt.CardLayout,alignmentX=0.0,alignmentY=0.0,border=,flags=9,maximumSize=,minimumSize=,preferredSize=]
2022-11-28 18:04:55.157 org.sleuthkit.autopsy.contentviewers.FileViewer
INFO: Created ApplicationContentViewer instance: org.sleuthkit.autopsy.contentviewers.FileViewer[,0,0,0x0,invalid,layout=javax.swing.OverlayLayout,alignmentX=0.0,alignmentY=0.0,border=,flags=9,maximumSize=,minimumSize=,preferredSize=]
2022-11-28 18:04:55.345 org.sleuthkit.autopsy.corecomponents.DataContentTopComponent
INFO: Created DataContentTopComponent instance: org.sleuthkit.autopsy.corecomponents.DataContentTopComponent[Data Content,0,0,0x0,invalid,layout=javax.swing.BoxLayout,alignmentX=0.0,alignmentY=0.0,border=,flags=256,maximumSize=,minimumSize=,preferredSize=]
2022-11-28 18:05:11.5 org.sleuthkit.autopsy.keywordsearch.Server startLocalSolr
WARNING: Local Solr server failed to respond to status requests.
2022-11-28 18:05:27.301 org.sleuthkit.autopsy.keywordsearch.Server stopLocalSolr
INFO: Stopping Solr 8 server
2022-11-28 18:05:27.301 org.sleuthkit.autopsy.keywordsearch.Server runLocalSolr8ControlCommand
INFO: Setting Solr 8 directory: C:\Program Files\Autopsy-4.19.3\autopsy\solr
2022-11-28 18:05:27.301 org.sleuthkit.autopsy.keywordsearch.Server runLocalSolr8ControlCommand
INFO: Running Solr 8 command: [C:\Program Files\Autopsy-4.19.3\autopsy\solr\bin\autopsy-solr.cmd, stop, -k, jjk#09s, -p, 23232] from C:\Program Files\Autopsy-4.19.3\autopsy\solr
2022-11-28 18:05:27.305 org.sleuthkit.autopsy.keywordsearch.Server runLocalSolr8ControlCommand
INFO: Finished running Solr 8 command
2022-11-28 18:05:27.305 org.sleuthkit.autopsy.keywordsearch.Server stopLocalSolr
INFO: Waiting for Solr server to stop
2022-11-28 18:05:27.7 org.sleuthkit.autopsy.keywordsearch.Server stopLocalSolr
INFO: Finished stopping Solr server
2022-11-28 18:05:27.701 org.sleuthkit.autopsy.core.Installer
INFO: core installer created
2022-11-28 18:05:28.525 org.sleuthkit.autopsy.corecomponents.DataContentViewerHex
INFO: Created HexView instance: org.sleuthkit.autopsy.corecomponents.DataContentViewerHex[,0,0,0x0,invalid,layout=javax.swing.GroupLayout,alignmentX=0.0,alignmentY=0.0,border=,flags=9,maximumSize=,minimumSize=,preferredSize=java.awt.Dimension[width=100,height=58]]
2022-11-28 18:05:28.559 org.sleuthkit.autopsy.contentviewers.MediaFileViewer
INFO: Created MediaView instance: org.sleuthkit.autopsy.contentviewers.MediaFileViewer[,0,0,0x0,invalid,layout=java.awt.CardLayout,alignmentX=0.0,alignmentY=0.0,border=,flags=9,maximumSize=,minimumSize=,preferredSize=]
2022-11-28 18:05:28.567 org.sleuthkit.autopsy.contentviewers.FileViewer
INFO: Created ApplicationContentViewer instance: org.sleuthkit.autopsy.contentviewers.FileViewer[,0,0,0x0,invalid,layout=javax.swing.OverlayLayout,alignmentX=0.0,alignmentY=0.0,border=,flags=9,maximumSize=,minimumSize=,preferredSize=]
2022-11-28 18:05:29.698 org.sleuthkit.autopsy.core.Installer
INFO: core installer created
2022-11-28 18:05:29.698 org.sleuthkit.autopsy.core.Installer close
INFO: close()
2022-11-28 18:05:29.7 org.sleuthkit.autopsy.core.Installer close
INFO: org.sleuthkit.autopsy.coreutils.Installer close()
2022-11-28 18:05:29.7 org.sleuthkit.autopsy.core.Installer close
INFO: org.sleuthkit.autopsy.corecomponents.Installer close()
2022-11-28 18:05:29.7 org.sleuthkit.autopsy.core.Installer close
INFO: org.sleuthkit.autopsy.datamodel.Installer close()
2022-11-28 18:05:29.7 org.sleuthkit.autopsy.core.Installer close
INFO: org.sleuthkit.autopsy.ingest.Installer close()
2022-11-28 18:05:29.7 org.sleuthkit.autopsy.core.Installer close
INFO: org.sleuthkit.autopsy.centralrepository.eventlisteners.Installer close()
2022-11-28 18:05:29.7 org.sleuthkit.autopsy.core.Installer close
INFO: org.sleuthkit.autopsy.healthmonitor.Installer close()
2022-11-28 18:05:29.7 org.sleuthkit.autopsy.core.Installer close
INFO: org.sleuthkit.autopsy.casemodule.Installer close()