# VM install not functional

**URL:** <https://sleuthkit.discourse.group/t/vm-install-not-functional/553>\
**Category:** Autopsy Help\
**Created:** [March 19, 2020, 12:01pm UTC](https://sleuthkit.discourse.group/t/vm-install-not-functional/553 "2020-03-19T12:01:24Z")\
**Posts on this page:** 5\
**Page:** 1

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**Author:** ![hhancock](https://yyz2.discourse-cdn.com/free1/user_avatar/sleuthkit.discourse.group/hhancock/32/318_2.png) [@hhancock](https://sleuthkit.discourse.group/u/hhancock)\
**Post date:** [March 19, 2020, 12:01pm UTC](https://sleuthkit.discourse.group/t/vm-install-not-functional/553/1 "2020-03-19T12:01:24Z")

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Odd issue. After years of experience and using Autopsy on my Windows VM (where I do my forensics), 4.14 will not function! After many updates/installs/cache cleaning/file cleaning, an Autopsy install does not offer a “new case” pop up. 4.14 works on the host machine without issue. See attached odd menu which is missing full features.\*\*Top is VM, Bottom is Host

 ![Missing features](https://global.discourse-cdn.com/free1/uploads/sleuthkit/original/1X/6fe55e82044dca123dfb3f5de625cc170683aaa5.png) \*\*

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**Author:** ![downey](https://avatars.discourse-cdn.com/v4/letter/d/a87d85/32.png) [@downey](https://sleuthkit.discourse.group/u/downey)\
**Post date:** [March 30, 2020, 9:30pm UTC](https://sleuthkit.discourse.group/t/vm-install-not-functional/553/2 "2020-03-30T21:30:41Z")

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I’m guessing from the screenshot that you are on some version of Linux??  
What version of Java do you have on the VM? Run ‘java -version’ to find out.  
You might also take a look to see if there are any clues in the Autopsy log files.  
On Linux these can be found in ~/.autopsy/dev/var/log and on Windows they can be found in %APPDATA%\autopsy\var\log. Take a look at the messages.log\* and autopsy.log\* files.

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**Author:** ![hhancock](https://yyz2.discourse-cdn.com/free1/user_avatar/sleuthkit.discourse.group/hhancock/32/318_2.png) [@hhancock](https://sleuthkit.discourse.group/u/hhancock)\
**Post date:** [March 30, 2020, 11:13pm UTC](https://sleuthkit.discourse.group/t/vm-install-not-functional/553/3 "2020-03-30T23:13:40Z")

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Thank you for the response.

Both machines are Windows 10. The one it is not working is is virtualized because of some malware work I do on it. So then I checked Java. **NO JAVA** on the host (working machine), JAVA Dev Kit 11.0.3 was installed on the VM (for Ghidra purposes). I uninstalled it and no change on the VM.

Does Autopsy require a specific Java version?

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**Author:** ![downey](https://avatars.discourse-cdn.com/v4/letter/d/a87d85/32.png) [@downey](https://sleuthkit.discourse.group/u/downey)\
**Post date:** [March 31, 2020, 1:27pm UTC](https://sleuthkit.discourse.group/t/vm-install-not-functional/553/4 "2020-03-31T13:27:40Z")

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I apologize, I completely missed the fact that you mentioned it was a Windows VM.

Autopsy comes bundled with the version of Java it requires (assuming you used the installer).  
Can you send along a screenshot of the Tools \> Plugins \> Installed screen?

You mention that you did “many updates/installs/cache cleaning/file cleaning”…did you try renaming or deleting the %APPDATA%\autopsy folder? Note that deleting that folder will blow away any settings and Python modules you may be using.

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**Author:** ![hhancock](https://yyz2.discourse-cdn.com/free1/user_avatar/sleuthkit.discourse.group/hhancock/32/318_2.png) [@hhancock](https://sleuthkit.discourse.group/u/hhancock)\
**Post date:** [March 31, 2020, 9:54pm UTC](https://sleuthkit.discourse.group/t/vm-install-not-functional/553/5 "2020-03-31T21:54:42Z")

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I renamed the APPDATA folder like you suggested, BOOM, working again. Looks like something corrupted on a reinstall. Thanks for the help!