# Video Triage Module can't be downloaded

**URL:** <https://sleuthkit.discourse.group/t/video-triage-module-cant-be-downloaded/654>\
**Category:** Autopsy Help\
**Created:** [April 11, 2020, 12:18pm UTC](https://sleuthkit.discourse.group/t/video-triage-module-cant-be-downloaded/654 "2020-04-11T12:18:37Z")\
**Posts on this page:** 7\
**Page:** 1

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**Author:** ![testerzvs](https://avatars.discourse-cdn.com/v4/letter/t/9de053/32.png) [@testerzvs](https://sleuthkit.discourse.group/u/testerzvs)\
**Post date:** [April 11, 2020, 12:18pm UTC](https://sleuthkit.discourse.group/t/video-triage-module-cant-be-downloaded/654/1 "2020-04-11T12:18:37Z")

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Hi there, currently “Video Triage Module” on [https://www.autopsy.com/add-on-modules/video-triage/](https://www.autopsy.com/add-on-modules/video-triage/) can’t be downloaded because the form isn’t available on the page.  
Please fix the issue

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**Author:** ![Himash](https://avatars.discourse-cdn.com/v4/letter/h/bc8723/32.png) [@Himash](https://sleuthkit.discourse.group/u/Himash)\
**Post date:** [April 11, 2020, 1:02pm UTC](https://sleuthkit.discourse.group/t/video-triage-module-cant-be-downloaded/654/2 "2020-04-11T13:02:34Z")

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Try that link in chrome browser ! without extensions

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**Author:** ![Pierre](https://avatars.discourse-cdn.com/v4/letter/p/d07c76/32.png) [@Pierre](https://sleuthkit.discourse.group/u/Pierre)\
**Post date:** [April 11, 2020, 6:13pm UTC](https://sleuthkit.discourse.group/t/video-triage-module-cant-be-downloaded/654/3 "2020-04-11T18:13:14Z")

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Or Internet Explorer…

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**Author:** ![snakebite](https://avatars.discourse-cdn.com/v4/letter/s/48db29/32.png) [@snakebite](https://sleuthkit.discourse.group/u/snakebite)\
**Post date:** [April 12, 2020, 6:27pm UTC](https://sleuthkit.discourse.group/t/video-triage-module-cant-be-downloaded/654/4 "2020-04-12T18:27:03Z")

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I tried with and without safemode in Chrome, Firefox and Edge in Windows… no luck at all.  
I then went to my Ubuntu drive and was able to complete the download using Firefox with no problem, and this was without going into safemode.

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**Author:** ![Achille](https://avatars.discourse-cdn.com/v4/letter/a/b782af/32.png) [@Achille](https://sleuthkit.discourse.group/u/Achille)\
**Post date:** [April 14, 2020, 2:24pm UTC](https://sleuthkit.discourse.group/t/video-triage-module-cant-be-downloaded/654/5 "2020-04-14T14:24:45Z")

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After doing some debug on the webpage page I think I’ve found the issue.

It’s related to the iFrame embedded URL, not working with actual browsers anymore. So my workaround is copy-paste directly this URL here:

[https://go.pardot.com/l/209502/2017-03-24/5pxf8?Conversion\_Point\_URL=https%3A%2F%2Fwww.autopsy.com%2Fadd-on-modules%2Fvideo-triage%2F](https://go.pardot.com/l/209502/2017-03-24/5pxf8?Conversion_Point_URL=https%3A%2F%2Fwww.autopsy.com%2Fadd-on-modules%2Fvideo-triage%2F)

in Internet Explorer and booom, it works like a charm.

You should update that page…iFrames, old tech nowadays

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**Author:** ![Ellohx3](https://yyz2.discourse-cdn.com/free1/user_avatar/sleuthkit.discourse.group/ellohx3/32/667_2.png) [@Ellohx3](https://sleuthkit.discourse.group/u/Ellohx3)\
**Post date:** [April 19, 2020, 4:01pm UTC](https://sleuthkit.discourse.group/t/video-triage-module-cant-be-downloaded/654/6 "2020-04-19T16:01:34Z")

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I had the same issue. Resolved now  
Thanks

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<div class="post-metadata">

**Author:** ![testerzvs](https://avatars.discourse-cdn.com/v4/letter/t/9de053/32.png) [@testerzvs](https://sleuthkit.discourse.group/u/testerzvs)\
**Post date:** [April 20, 2020, 7:48pm UTC](https://sleuthkit.discourse.group/t/video-triage-module-cant-be-downloaded/654/8 "2020-04-20T19:48:37Z")

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it is working for me