# Failing to Install autopsy 4.21.0

**URL:** <https://sleuthkit.discourse.group/t/failing-to-install-autopsy-4-21-0/4438>\
**Category:** Autopsy Help\
**Created:** [July 18, 2024, 12:45pm UTC](https://sleuthkit.discourse.group/t/failing-to-install-autopsy-4-21-0/4438 "2024-07-18T12:45:26Z")\
**Posts on this page:** 3\
**Page:** 1

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**Author:** ![Xill](https://avatars.discourse-cdn.com/v4/letter/x/9fc29f/32.png) [@Xill](https://sleuthkit.discourse.group/u/Xill)\
**Post date:** [July 18, 2024, 12:45pm UTC](https://sleuthkit.discourse.group/t/failing-to-install-autopsy-4-21-0/4438/1 "2024-07-18T12:45:26Z")

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Im trying to install autopsy in Windows 11 and i keep getting the following error:

![2024-07-16_09-26](https://global.discourse-cdn.com/free1/uploads/sleuthkit/original/2X/f/f140f015a7300e7ebf6dd5fe6398279f2f4fc4ca.png)

database: C:\windows\Installer\inprogressinstalinfo.ipi  
Cannot open database file. System error -2147287035

Any clue ?

Thanks for you for your time

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**Author:** ![Mark\_McKinnon](https://yyz2.discourse-cdn.com/free1/user_avatar/sleuthkit.discourse.group/mark_mckinnon/32/42_2.png) [@Mark\_McKinnon](https://sleuthkit.discourse.group/u/Mark_McKinnon)\
**Post date:** [July 18, 2024, 12:50pm UTC](https://sleuthkit.discourse.group/t/failing-to-install-autopsy-4-21-0/4438/2 "2024-07-18T12:50:37Z")

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Try  
[windows 10 - What is inprogressinstallinfo.ipi? - Super User](https://superuser.com/questions/1313172/what-is-inprogressinstallinfo-ipi) or

[https://answers.microsoft.com/en-us/windows/forum/all/error-2203-database/78599a00-6887-4407-98e1-6a4655568b48](https://answers.microsoft.com/en-us/windows/forum/all/error-2203-database/78599a00-6887-4407-98e1-6a4655568b48)

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<div class="post-metadata">

**Author:** ![Xill](https://avatars.discourse-cdn.com/v4/letter/x/9fc29f/32.png) [@Xill](https://sleuthkit.discourse.group/u/Xill)\
**Post date:** [July 19, 2024, 7:56pm UTC](https://sleuthkit.discourse.group/t/failing-to-install-autopsy-4-21-0/4438/3 "2024-07-19T19:56:17Z")

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It successfully installed after I created a folder in **C:\Temp** (reference below). I’m not sure why, but it worked, and now the installation is complete. Thank you for your help!

[https://answers.microsoft.com/en-us/windows/forum/windows\_8-performance/windows-installer-internal-error-2203/ef289a19-a749-49ff-96ba-b269101e2271](https://answers.microsoft.com/en-us/windows/forum/windows_8-performance/windows-installer-internal-error-2203/ef289a19-a749-49ff-96ba-b269101e2271)

 ![image](https://global.discourse-cdn.com/free1/uploads/sleuthkit/original/2X/c/c615561b41a558755343e876b78995dc6d42f32a.png)