# Blank screen on Launch

**URL:** <https://sleuthkit.discourse.group/t/blank-screen-on-launch/346>\
**Category:** Autopsy Help\
**Created:** [November 1, 2019, 5:10pm UTC](https://sleuthkit.discourse.group/t/blank-screen-on-launch/346 "2019-11-01T17:10:34Z")\
**Posts on this page:** 5\
**Page:** 1

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**Author:** ![holr](https://avatars.discourse-cdn.com/v4/letter/h/c89c15/32.png) [@holr](https://sleuthkit.discourse.group/u/holr)\
**Post date:** [November 1, 2019, 5:10pm UTC](https://sleuthkit.discourse.group/t/blank-screen-on-launch/346/1 "2019-11-01T17:10:34Z")

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![58%20PM](https://global.discourse-cdn.com/free1/uploads/sleuthkit/original/1X/964a185e49288f9c507e74712495530a7a2fb545.png)  
Hello,  
Hope some have suggestions! I installed autopsy 4.13.0 on a Windows 10 system and when I launch it, it displays a blank, grey screen (as in the attached image). In prior versions, it has always had a popup window to ask about creating a case, opening an existing one etc. Any thoughts as to what I may have done wrong?

Thanks!

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**Author:** ![apriestman](https://yyz2.discourse-cdn.com/free1/user_avatar/sleuthkit.discourse.group/apriestman/32/24_2.png) [@apriestman](https://sleuthkit.discourse.group/u/apriestman)\
**Post date:** [November 1, 2019, 5:20pm UTC](https://sleuthkit.discourse.group/t/blank-screen-on-launch/346/2 "2019-11-01T17:20:28Z")

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Hmm that window isn’t right at all so more has gone wrong than just the case open dialog being missing. Here’s what the top menu and toolbar should look like:

![toolbar](https://global.discourse-cdn.com/free1/uploads/sleuthkit/original/1X/66e6f2d47b7b47be37be073c37c142781697b939.png)

Did you at any time get a dialog about a jar being missing and chose to continue anyway?

Regardless, my suggestions would be:

- Uninstall
- Go into AppData/Roaming and delete the “autopsy” folder. Note you should only do this if you have no settings you want to save - it will delete any keyword lists, ingest profiles, interesting file rules, etc. If you have settings you want saved, rename or move the Autopsy folder instead of deleting it
- Reinstall and see if the issue is resolved. If you want to restore your settings, replace the “autopy/config” folder in the new “autopsy” folder you’ll find in AppData with your saved version. Hopefully this won’t cause the problem to come back.

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**Author:** ![zhuhm](https://avatars.discourse-cdn.com/v4/letter/z/9fc29f/32.png) [@zhuhm](https://sleuthkit.discourse.group/u/zhuhm)\
**Post date:** [November 4, 2019, 1:07am UTC](https://sleuthkit.discourse.group/t/blank-screen-on-launch/346/3 "2019-11-04T01:07:12Z")

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Hello, I have also encountered this problem. This problem should be caused by the module not being activated. You can try to open the TOOLS column and click the Autopsy-core module in Plugins to activate and solve.

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**Author:** ![Forint](https://yyz2.discourse-cdn.com/free1/user_avatar/sleuthkit.discourse.group/forint/32/1189_2.png) [@Forint](https://sleuthkit.discourse.group/u/Forint)\
**Post date:** [September 29, 2020, 12:38pm UTC](https://sleuthkit.discourse.group/t/blank-screen-on-launch/346/4 "2020-09-29T12:38:51Z")

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This also solved my issue with the same symptoms. Thanks for the post!

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**Author:** ![umf](https://yyz2.discourse-cdn.com/free1/user_avatar/sleuthkit.discourse.group/umf/32/2158_2.png) [@umf](https://sleuthkit.discourse.group/u/umf)\
**Post date:** [March 22, 2025, 6:48pm UTC](https://sleuthkit.discourse.group/t/blank-screen-on-launch/346/5 "2025-03-22T18:48:29Z")

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![image](https://global.discourse-cdn.com/free1/uploads/sleuthkit/original/2X/5/5c2c170d75b8c3c0ce24d7c5063b1332bbdc658a.png)  
Window \> Reset Windows fixed it for me