# Autopsy 4.14.0 Missing Results Issues

**URL:** <https://sleuthkit.discourse.group/t/autopsy-4-14-0-missing-results-issues/876>\
**Category:** Autopsy Online Training\
**Created:** [April 15, 2020, 4:08pm UTC](https://sleuthkit.discourse.group/t/autopsy-4-14-0-missing-results-issues/876 "2020-04-15T16:08:26Z")\
**Posts on this page:** 4\
**Page:** 1

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**Author:** ![John\_Lehr](https://yyz2.discourse-cdn.com/free1/user_avatar/sleuthkit.discourse.group/john_lehr/32/45_2.png) [@John\_Lehr](https://sleuthkit.discourse.group/u/John_Lehr)\
**Post date:** [April 15, 2020, 4:08pm UTC](https://sleuthkit.discourse.group/t/autopsy-4-14-0-missing-results-issues/876/1 "2020-04-15T16:08:26Z")

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Many users are experiencing a lack of certain results after running ingest modules, i.e., USB Device Attached, Hash Set Hits, etc. Restarting Autopsy _after the ingest modules complete_ seems to fix.

My suggestion is to first try to refresh the view first by altering the Global View Settings (the gear wheel above the left pane) by checking/unchecking “Group by Data Source”.

 ![Screen Shot 2020-04-15 at 8.52.53 AM](https://global.discourse-cdn.com/free1/uploads/sleuthkit/original/1X/63090dd704e2816ac321fab91d9cefd5ae15612b.png)

I am interested to know if this refreshes the results view without the need to restart. I have not been able to reproduce the problem on my systems to check for myself.

Though this is a better topic for the develop topic, I’m posting here because their is a large pool of new users experiencing the problem during the online training.

_Please respond if this suggestion helps you so information can be forwarded to the developers._

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**Author:** ![apriestman](https://yyz2.discourse-cdn.com/free1/user_avatar/sleuthkit.discourse.group/apriestman/32/24_2.png) [@apriestman](https://sleuthkit.discourse.group/u/apriestman)\
**Post date:** [April 15, 2020, 4:27pm UTC](https://sleuthkit.discourse.group/t/autopsy-4-14-0-missing-results-issues/876/2 "2020-04-15T16:27:42Z")

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It should always be enough to just close and open the case to see any missing results (without restarting Autopsy), but grouping by data source also forces a tree refresh. It seems like we might have some modules that aren’t sending update events after they make artifacts.

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**Author:** ![John\_Lehr](https://yyz2.discourse-cdn.com/free1/user_avatar/sleuthkit.discourse.group/john_lehr/32/45_2.png) [@John\_Lehr](https://sleuthkit.discourse.group/u/John_Lehr)\
**Post date:** [April 15, 2020, 5:01pm UTC](https://sleuthkit.discourse.group/t/autopsy-4-14-0-missing-results-issues/876/3 "2020-04-15T17:01:08Z")

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Thanks for the confirmation, Ann. I don’t know why–it musty be my advanced A.G.E disease–but simply reopening the case escaped me!

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**Author:** ![elhombreimposible](https://avatars.discourse-cdn.com/v4/letter/e/ebca7d/32.png) [@elhombreimposible](https://sleuthkit.discourse.group/u/elhombreimposible)\
**Post date:** [April 15, 2020, 5:38pm UTC](https://sleuthkit.discourse.group/t/autopsy-4-14-0-missing-results-issues/876/4 "2020-04-15T17:38:55Z")

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In my case, refreshing the view this way has not solved the problem. However, the lack of USB devices persists after closing and opening the case and after restarting Autopsy.  
I’m working on a machine with Ubuntu 18.04.